Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. And there is No restocking fee. All refunds will be issued within 7-10 business days (not including holidays or weekends) of receipt of returned products.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Items should be returned new and unused.

Unfortunately, we do not accept returns or refunds on sale items or gift cards.

For any order cancellation refunds, we will be charging a transaction fee equivalent to 5% of the total price including shipping of the item(s) you want cancelled. This is partly to cover the cost to be incurred for the cancellation process.

 

How much will customers pay for return shipping?
No Cost when the product is incorrect, damaged by the carrier, or defective in another way.

But when the customer purchased the wrong product, it does not fit, or they no longer want the item, for such cases customers will be responsible for paying return shipping costs.

 

How can customers return your product?
To start a return, you can contact us at support@foreverbeyoutiful.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us through the Contact Us page or email us at support@foreverbeyoutiful.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@foreverbeyoutiful.com.

 

Damage on arrival
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case you do not have to bear the return shipping cost.

 

Never arrived
Let us know anytime through the Contact Us page or email at support@foreverbeyoutiful.com, and we will cross-check to verify the tracking status with the courier. We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address). 

Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

 

What is the restocking fee?
No restocking fee


How will customers get the return label?
Download/print

 

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have not received a refund within 10 days please contact us at support@foreverbeyoutiful.com.

Unfortunately, we do not accept returns or refunds on sale items or gift cards

Refunds will be confirmed via email (support@foreverbeyoutiful.com).